German Speaking Tech-Support Agent (Remote)

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a multinational offering technology and consulting services, we are
searching for a friendly, tech-savvy and driven problem solver for the role of German
Speaking Tech-Support Agent (Remote).

Essential Duties and Responsibilities:
* Deliver exceptional support to B2B clients through phone, chat, and email channels;
* Identify and resolve technical issues involving laptops, desktops, tablets, printers, mobile
devices, routers, and Microsoft Office applications;
* Provide Level 1 solutions while maintaining a professional and supportive approach;
* Forward more complex cases to the responsible teams;
* Working closely with others and cultivating good relationships and supportive work atmosphere.

Requirements:
* Fluency in German and English (minimum Level B2-C1 for both);
* A minimum of 6 months in customer or technical support is required;
* Strong team collaboration skills and drive to do well;
* Effective problem-solving capabilities and eagerness to learn new skills;
* Willingness to work in a 24/7 shifts schedule.

Our client offers:
* Competitive salary, with additional compensation for night shifts;
* Full-time position with paid annual leave days;
* Attractive social benefits package;
* Provided initial training as well as opportunities for growth and skill enhancement;
* Remote position with flexible working time organized in shifts;
* A chance to climb the corporate ladder and advance your career within company;
* Friendly, vibrant and supportive working environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance (and don't forget
to include the reference number SM_GSTSA).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).