Online Sport Support Consultant with German- София

Shape the Future of Entertainment as a Consultant in Sofia!

Who We Are:
We’re a human-centered, tech-powered, intelligence-fueled company. We design, build, and run enterprise-wide technology solutions that touch hearts and move markets.

Who Is Our Client:
А leading GameTech company, is rapidly expanding across Europe and Latin America. Operating in 16 markets with its prominent brands.

Your Typical Day:
As an Online Sport Support Consultant, your role will involve providing customer assistance via incoming calls, live chat, email, and social media channels. You'll serve as a reliable consultant to our customers, offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.

Key Responsibilities:
Trusted Advisor: Serve as a knowledgeable consultant for customers in the sports industry.
Query Resolution: Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
Clear Communication: Build sustainable relationships and trust with customers through open and interactive communication.
Excellent Customer Service: Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Process Optimization: Offer feedback and recommendations to optimize internal processes.

What You Need:
Fluency in German, both written and verbal
Good command of English, both written and verbal
Excellent communication skills
Interest in sports
Good typing and computer skills (MS Office applications)
Ability to explain complex concepts clearly and concisely
Organizational, decision-making, and analytical skills
Team player with a positive attitude
High school diploma or equivalent
Previous experience in a customer service center is an advantage, but not required
Availability to work on rotational shifts

What You Can Expect from Us:
Full-time role with flexible working hours from Monday to Sunday, between 10:00 AM and 2:00 AM
Competitive salary of 3800 BGN with monthly performance-based bonus
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to support your career growth
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonuses for significant life events, Additional paid leave for education, Corporate discounts, Company events, and more!

Experience the Power of a Game-Changing Career:
Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.

Send us your CV now to open the door to new career opportunities! We look forward to meeting you.