Spotify Customer Service Expert with Arabic and English(non-voice)

Join Us as a Spotify Customer Service Expert!

About Us:

Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients' growth through innovative solutions and automation. With a presence in 60 locations worldwide, we've been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages.


Why Join Us:

At Sutherland, you'll collaborate with talented individuals on exciting projects for some of the world's most renowned brands. Our dynamic work environment fosters professional growth and skill development.


What Are We Looking For:
We're seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you're eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills.


About the Role:
As a Spotify Customer Service Expert, you'll provide non-voice support through email and messaging systems. No calls!


Your Tasks:
Providing Email support for our clients.
Answering "How to" and "FAQ" questions.
Assisting with account and payment-related queries and issues.
Providing troubleshooting assistance.
Our Requirements:
Excellent Written skills in Arabic (C1).
Good Verbal & Written skills in English (B2 or above).
Previous Experience in Customer Service is a plus.
Communication skills and ability to maintain good relationships with customers.
Positive attitude and great interpersonal skills, with a “can do” attitude.
Ability to present complex information in a simple and understandable way.

What You'll Get:
Long-term job security with a permanent contract.
Additional health insurance and life insurance.
Generous 24 days of paid annual leave, including 3 wellness days.
1.5h paid breaks per day to recharge.
Food vouchers.
Clear career path within the company.
Ability to work from home.
Extremely competitive salary.
World-class on-the-job training.

More Reasons to Join Us:
Fully digital employee services through eSignature.
Employee assistance program, including 24/7 access to psychological support.
Employee discounts portal featuring over 20 exclusive discounts.
Employee referral program.
Rewards and recognition program.
Relocation package if you are relocating from another city or country.
Parking Available, according to the company's policy.
Multisport card partially covered by the company.
In-house learning and development portals with training options for Certification.
Multiple events organized for employee engagement and wellness initiatives.
Gift for birth or adoption.
Corporate social responsibility events and team buildings.
Exposure to global business knowhow.

Are you ready to embark on your next adventure?

If so, we’d love to hear from you!

Apply now!