Customer Support Specialist with German and English (Renewable Energy Project)- София

We are looking for a Customer Support Specialist with German and English to join our newest project in the renewable energy sector. Working hybrid in Sofia, Bulgaria, you will be pivotal in providing support via telephone, email, and live chat for our portfolio of renewable energy products.

This role reports directly to the Support Team Lead and emphasizes delivering exceptional customer service, ensuring effective problem resolution, and escalating issues when necessary.

What would you be doing?
Provide assistance in diagnosing, troubleshooting, and answering product inquiries to clients;
Assist Dealers and Homeowners during and after system installation and commissioning;
Troubleshoot issues related to installations via phone, email, and live chat;
Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved;
Escalate complex issues to Team Lead as required;
Meet group and individual performance metrics, including response times and resolution rates;
Adhere to Environment, Health, Safety, and Quality Standards and Regulations;
Handle transactions such as returns and exchanges (RMA’s).
As we highly value our employees, we provide:
Training of 2 weeks (and quarterly refresher for 2 days) is required to be done in the office;
Competitive salary;
Regular working hours scheduled from Monday to Friday;
Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
Introductory training aimed at enhancing your product assistance skills;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Crafting a roadmap for your career progression and growth within a team of seasoned professionals, leveraging the collective strength of sharing experiences;
Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace.

We're in search of innovators who embody the following:
Prior experience in Customer Support at least 6 months;
Excellent communication skills in German;
Good knowledge of English;
Strong diagnostic and analytical abilities with the capacity to work effectively in a team and under pressure;
Understanding of customer needs and a proactive approach to problem-solving;
Strong organizational skills and goal setting.

If you are passionate about renewable energy and have customer support experience, we invite you to apply for this position.

Join our team of positive professionals and contribute to some of the most successful organizations on the planet! It's individuals like YOU that make TTEC an exceptional workplace.

Click on the Apply Online button to let us know about you.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.