Customer Relations Specialist with Polish and English (e-Commerce platform)

At TTEC, we highly value your bilingual skills, and we're pleased to invite you to join our team.

We are actively seeking for a Customer Relations Specialist with Polish and English working on-site from our office, located in Plovdiv, Bulgaria, who will play a vital role in delivering support for our client - e-commerce platform that links consumers with numerous partners, manufacturers, and brands, aiming to empower individuals to lead their best lives.

Your day-to-day work will be connected to:
Answer customer queries received via ticket – chat, voice or email;
Resolve complaints, customer feedback on products or product issues, logistics issues;
Provide customers with an excellent experience;
Mark up words and categories according to annotation standards;
Write text descriptions based on audio or text and answer survey questions;
Review user-generated content to ensure the safety and privacy of online platforms;
Flagging breaches of terms of service, such as fraudulent activity, selling illegal goods, and unethical selling or manufacturing practices.

You will align well with our team if you possess:
Fluency in Polish;
Good level of English;
Detail-oriented with a high level of accuracy;
Effective written communication skills, including grammar and spelling in Polish and English;
Ability to multitask and prioritize in a fast-paced environment;
Team collaboration and interpersonal skills;
Capability to identify the optimal solution for every situation.

As we highly value our employees, we offer:
Supportive leadership focused on your career and professional development;
Attractive salary to live your best life;
Unlimited bonuses from our Refer a Friend program - if you refer friends and they start working with us, it will be beneficial for you;
On-Boarding training to elevate your skills;
Additional health insurance and reimbursement for medical and dental services;
Food vouchers from the first month + corporate discounts;
Collaborating with friendly, driven, and enthusiastic colleagues to thrive in a positive and enjoyable workplace;
Amazing paid time off (PTO) and wellness and healthcare benefits.

Excited to discover more about the role? Submit your application today by clicking on the Apply Online button.

Please send us your CV in English. Only short-listed candidates will be invited for an interview.

All documents will be treated with the highest level of confidentiality.