Reservations Assistance Agent with Swedish and English (standard shifts/remote)

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а technology-enabled BPO firm dedicated to optimizing customer
service and business performance for world-renowned brands, we are looking for
– Reservations Assistance Agent with Swedish and English (standard shifts/remote).

Key Responsibilities:
*Deliver outstanding customer assistance across multiple channels (calls, email, and chat);
*Handle travel-related inquiries including flights, hotels, and car rentals with care and precision;
*Address customer needs with patience, professionalism, and understanding;
*Stay informed about services and offerings to provide accurate information;
*Keep detailed records of interactions and solutions in the customer service system;
*Collaborate with team members to enhance overall client satisfaction;
*Consistently meet or exceed targets related to response quality and customer satisfaction.

Requirements:
*Fluency in Swedish and English, both spoken and written, is essential;
*Previous experience in customer service or a similar support role is a plus;
*Passion for travel and helping others create positive travel experiences;
*Ability to multitask and stay organized in a fast-paced environment;
*Willingness to work standard working time Monday till Friday;
*Tech-savvy with the ability to navigate support platforms and tools;
*Problem-solving mindset with a focus on customer satisfaction.

Our client offer:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses.


If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).